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Regional Client Services Assistant - Canadian Paraplegic Association Ontario
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Regional Client Services Assistant
The Organization
Canadian Paraplegic Association (CPA) Ontario is an expert in the field of spinal cord injury. Founded in 1945, our mission is to assist persons with spinal cord injuries and other physical disabilities achieve independence, self-reliance, and full community participation. CPA Ontario is a vibrant community-based organization that has dramatically increased its revenue and undergone significant growth in recent years to better serve our clients. CPA Ontario values and recognizes the contributions of its employees and prides itself for supporting a personal work-life balance and being a workplace of choice.
Job Summary
Reporting to the Regional Services Co-ordinator, your role as a part-time Regional Client Services Assistant (.6FTE) will involve supporting Client Services with general administrative functions, information, intake and referrals for individuals and communities in Northern Ontario (LHIN 14). This is a position is based in the Thunder Bay regional office.
  • Support Regional Services Co-ordinator with client services across a large Geographic Area
  • Provide information regarding the spectrum of programs offered by CPA Ontario
  • Provide information on services and supports
  • Schedule, set-up and coordinate with Ontario Telemedicine Network
  • Assist with client intake and refer clients to other CPA Ontario services or agencies, as appropriate.
  • Develop a resource library
  • Prepare correspondence, applications and required documents for internal and external clientele
  • Respond to general client service inquiries
  • Promote the agency through various community development activities
  • Assist with various projects, special events and other administrative duties, as assigned
  • Responsible for general office operations including: organizing, cataloguing, filing, photocopying, faxing, and shredding
  • Perform data entry and computer work including developing power point presentations that will assist with community development and the support of our Aboriginal Strategy
  • Minimum 1 year and/or demonstrated ability in an administrative capacity
  • Background in social services/rehabilitation services, with knowledge of community disability services, including mobility impairments and functional implications
  • Knowledge and understanding of Aboriginal culture, customs and practices and the unique challenges faced by Aboriginal individuals, a definite asset
  • Familiarity with relevant community groups and support services
  • Excellent organization skills; ability to work on several projects simultaneously.
  • Demonstrated verbal and written communication skills
  • Ability to interact and collaborate with a variety of people at all levels within and outside the organization
  • Some travel required within the region
  • Ability to act with discretion, diplomacy and to maintain confidentiality
  • Demonstrated computer efficiency working in an MS Office environment is essential, including Word, Excel and Internet functions; previous experience in database management, an asset
Your positive relationship-building skills, coupled with a solid record of dependability, commitment and results-focused outcomes make you the ideal candidate for this position. We offer a great working environment that takes into consideration a work – life balance. 
CPA Ontario is an equal opportunity employer dedicated to achieving accessibility in employment for persons with disabilities.  While preference will be given to persons with a spinal cord injury or other physical disability (in accordance with sub-sections 14(1) and 24(1) (a) of the Ontario Human Rights Code and any requirements of the Accessibility For Ontarians With Disabilities Act, 2005), we encourage all interested individuals to apply. We thank all applicants; however, only those under consideration will be contacted.
If you would like to join a team whose operational philosophy is to “Work Hard, Be Fair, Care!”, please forward your resume in confidence by September 20, 2020 to: Human Resources, CPA Ontario, 520 Sutherland Drive, Toronto, ON M4G 3V9, Fax: 416-645-3265, E-mail:

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